Privacy Policy

Privacy Policy igm247 – Protection Your Data

Your privacy is the top priority of igm247. We understand that personal information is a trust you place in us, and we are committed to protecting it to the highest security standards. This document transparently explains how we collect, use, store, and protect your personal data.

Updated: 1 January 2026
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Six Principles Data Protection igm247

Igm247 adopts a transparent and responsible approach to every aspect of member personal data management.

Personal Data Encryption

All member personal data is encrypted using 256-bit SSL technology during transmission and storage, meaning your information cannot be read by any unauthorized party, even in the event of an intrusion attempt.

Minimum Data Collection

Igm247 only collects data that is genuinely necessary to provide its services, meet regulatory requirements and verify member identity. We do not collect irrelevant or excessive information.

No Data Sales to Third Parties

Igm247 has never and will never sell, rent or lend member personal data to any third party for marketing or commercial purposes without the explicit consent of the member concerned.

Member Data Control

You have full rights to access, correct, download, or request the deletion of your personal data at any time through the account control panel or by contacting the igm247 support team.

Controlled Retention Period

Personal data is only retained for as long as necessary for its stated purpose or as required by law. Once that period expires, the data will be securely deleted or anonymized.

Data Breach Notice

In the event of any data security breach that may affect your personal information, igm247 will notify you and the relevant authorities within the timeframe required by applicable law.

This Privacy Policy explains how igm247 collect, use, disclose and protect your personal information when you use the igm247.vu website and igm247's official mobile app. Please read this document carefully. By registering for or using the igm247 platform, you are deemed to have read and agreed to this Privacy Policy in full.

1 Information We Collect

Igm247 collects your personal information through several channels, including during account registration, during platform use, through your device and through interactions with our support team. The types of information we collect can be divided into three main categories.

Registration & Identity Information: This includes your full name, date of birth, identification card or passport number, current residential address, mobile phone number, email address, bank account or e-wallet details used for transactions, and a profile photo if you have uploaded one. This information is required to verify your identity, comply with regulatory requirements, and keep your account secure.

Usage & Activity Information: We record in-platform activity details such as game history, betting records, deposit and withdrawal history, login and logout timestamps, devices used, IP address, approximate location based on IP, and the pages and features you access within the platform.

Device Technical Information: When you access igm247 via a web browser or mobile app, we automatically collect technical information such as device type, operating system, browser version, screen resolution, unique device identifier (Device ID), and diagnostic data for platform performance improvement purposes.

igm247 does not directly collect credit or debit card information. All card transactions are handled by PCI-DSS certified third-party payment processors, meaning your card number never passes through or is stored in igm247's systems.
Data Category Example Information Primary Purpose
Personal Identity Name, IC/Passport, Date of Birth KYC Verification, Account Security
Contact Information Email, Phone Number, Address Communications, Notification Delivery
Financial Data Bank Account No., E-Wallet Transaction Processing
Usage Data Game History, Login Service Improvement
Technical Data IP Address, Device Type Security, Fraud Prevention

2 How We Use Your Data

Igm247 uses collected information solely for the lawful purposes stated in this Privacy Policy. We do not use your data for any other purpose without first obtaining your consent.

The primary purposes for which igm247 uses your personal data are as follows:

  • Account Management: To create, verify, manage and protect your account, including two-factor login (2FA) processes and identity verification during withdrawals.
  • Transaction Processing: To process deposits, withdrawals and all financial transactions on the igm247 platform accurately and securely.
  • Regulatory Compliance: To fulfill legal obligations including AML (Anti-Money Laundering), KYC requirements and reporting to the relevant authorities.
  • Fraud Prevention: To detect, investigate and prevent fraudulent activity, unauthorized access and platform abuse.
  • Service Improvement: To analyze usage patterns and improve the user experience, platform performance and new features.
  • Communications: To send important notices regarding your account, terms updates, security alerts and promotional information if you have given your consent.
  • Responsible Gaming: To monitor wagering patterns and identify members who may require responsible gambling assistance.
Marketing Communications: igm247 only sends promotional emails or messages to members who have agreed to receive them during registration. You may unsubscribe at any time via the "unsubscribe" link in any email or through the notification settings in your account.

3 Sharing Information With Third Parties

Igm247 does not sell, rent or disclose member personal data to third parties for marketing purposes. However, there are certain situations where data sharing is necessary to enable igm247 to deliver its services fully or to comply with applicable laws.

Third parties that may receive your personal data include:

  • Payment Processors: FPX, Touch 'n Go eWallet, Boost, GrabPay, and other payment processors supported by igm247, specifically for the purpose of processing your financial transactions.
  • Technology Service Providers: Companies providing server infrastructure, cloud services, data analytics and technical support to igm247 — all bound by strict confidentiality agreements.
  • Identity Verification Providers: Third-party services used to verify identity documents and conduct background checks for KYC compliance.
  • Authorities: Law enforcement agencies, regulatory bodies, or courts when igm247 is legally required to disclose such information.
Independent Third Parties: When data is shared with approved service providers, they are only permitted to use it for the specified purposes. They may not use your data for their own purposes, and igm247 ensures that binding data protection agreements are always in place before any data sharing occurs.

4 Data Security & Protection Measures

Igm247 continually invests in the latest cybersecurity infrastructure to ensure member personal data remains protected at all times. Security is not merely an added feature — it is the foundation of the trust you place in us.

Technical security measures implemented by igm247 include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and igm247 servers
  • Encryption at rest using industry-standard AES-256
  • Two-factor authentication (2FA) mandatory for all account access and withdrawals
  • Intrusion detection system (IDS) and next-generation firewall monitoring traffic 24/7
  • Regular security audits by qualified independent third parties
  • Role-based access control (RBAC) to ensure only authorised staff can access sensitive data
  • Automatic encrypted data backups and regular disaster recovery testing
Security Commitment: While no system can guarantee absolute security, igm247 applies industry best practices and continuously updates our defense systems to address the latest cyber threats. igm247's annual security report is reviewed by certified independent auditors.

Account security is also a shared responsibility. igm247 recommends that you use a strong and unique password for your igm247 account, never share your password with anyone, always log out after using the platform especially on shared devices, and promptly notify igm247 if you suspect any unauthorized access to your account.

5 Cookies, Tracking & Similar Technologies

Igm247 uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly and understand how members use our platform. Cookies are small text files stored on your device when you visit the igm247 website.

Types of cookies used by igm247:

  • Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how members use the platform to help us improve performance and user experience. This data is collected in aggregate and does not identify individuals.
  • Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and your favourite game selections.
  • Analytics Cookies: Used to understand usage patterns and identify areas for improvement. igm247 uses first-party analytics tools whose data is stored on igm247 servers.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the igm247 platform. For guidance on managing cookies in popular browsers, please refer to your browser's help section.

6 KYC Process & Identity Verification

The KYC (Know Your Customer) process is a mandatory legal requirement for all licensed online gambling platforms. igm247 implements a transparent and secure KYC process to ensure the platform remains free from illegal activities such as money laundering and terrorism financing.

The igm247 KYC process is carried out in three tiers depending on the level of account activity:

  • Tier 1 – Basic Registration: Email and mobile number verification. Enables small deposits and basic gameplay.
  • Tier 2 – Identity Verification: Requires a clear copy of your MyKad or passport. Required for deposits exceeding set limits or for your first withdrawal.
  • Tier 3 – Enhanced Verification: Requires proof of address, bank statements, and payment method verification. Required for large transactions or upon request by the compliance team.

All documents submitted for the KYC process are stored in an encrypted environment and are only accessible by authorized compliance personnel. These documents are not used for any purpose other than identity verification and regulatory compliance. igm247 retains KYC records for the period required by applicable laws and regulations.

KYC Processing Period: KYC document verification is typically completed within 24–48 business hours. VIP Gold and Platinum members enjoy express KYC processing within 4–8 hours. You will be notified via email and an in-account notice once the KYC process is complete.

7 Your Rights Regarding Personal Data

As an igm247 member, you have certain rights regarding your personal data. igm247 respects and facilitates the exercise of these rights. Below are your rights and how to exercise them.

Right of Access

You have the right to request a copy of all personal data that igm247 holds about you. This request will be processed within 30 days.

Right to Rectification

If any of your data is inaccurate or incomplete, you may request a correction through the account profile section or customer support.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal data retention obligations.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

In certain circumstances, you may request that igm247 restrict the processing of your data while a dispute is being resolved.

Right to Object

You may object to the processing of your data for direct marketing purposes or in situations where processing is based on legitimate interests.

To exercise any of the above rights, you may contact the igm247 data protection team via live chat on the platform or by email at [email protected]. igm247 will respond to your request within 30 business days from the date of receipt of a complete request.

8 Children's Data Protection

Igm247 is an online gambling platform restricted to individuals aged 18 and above. igm247 does not knowingly collect or process personal data from individuals under the age of 18.

Igm247 enforces strict procedures to prevent underage individuals from registering or using the platform, including age verification during registration and identity document checks during the KYC process. Should igm247 discover that personal data of an underage individual has been inadvertently collected, that data will be deleted immediately and the associated account will be terminated.

To Parents and Guardians: If you believe your child has accessed or registered on the igm247 platform, please contact our support team immediately. igm247 will take immediate action to close the account and delete all related data without any charge or delay.

9 Changes to This Privacy Policy

Igm247 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technology, legislation or the way we deliver our services. When significant changes are made, igm247 will notify you through one of the following methods:

  • Prominent notice on the homepage of igm247.vu
  • Notification emails sent to your registered email address
  • Pop-up notice in your igm247 account upon your next login

The date of the latest revision will always be displayed at the top of this document. igm247 recommends that you review this Privacy Policy periodically, at least once every three months. Continued use of the igm247 platform after any revision is published will be considered your acceptance of those changes.

The latest version of the igm247 Privacy Policy is always accessible at igm247.vu/privacy-policy. If you disagree with any revision made, you have the right to close your account before the revision takes effect. Please contact the igm247 support team for assistance with account closure.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how igm247 handles your personal data, our data protection team is ready to assist. igm247 is committed to responding to all privacy enquiries seriously and within a reasonable timeframe.

You can contact igm247 through the following channels:

Live Chat
Available 24/7 on the igm247 platform. The fastest way to get immediate assistance.
Support Email
[email protected] — Response within 24 business hours for all privacy inquiries.
Help Centre
Visit the igm247 FAQ section for answers to common privacy questions.
Guaranteed Response Time: igm247 is committed to responding to all privacy inquiries within 3 business days. For complaints or more complex user rights requests, we will provide an initial response within 5 business days and resolve them within 30 business days.

Your Data is Safe. Your Experience Secured.

Igm247 not only offers the best Slot Games, Fish Shooting Games and Sports experience — we also ensure every aspect of your privacy and data security is fully protected. Register now and enjoy peace of mind with igm247.

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